Refund Policy

Last Updated: January 10, 2026

Microsoft Store Handles All Refunds

AI Studio Pro is sold exclusively through the Microsoft Store. All purchases, refunds, and billing are managed by Microsoft according to their policies.

1. Refund Process

To request a refund for AI Studio Pro:

Visit account.microsoft.com/services
Sign in with your Microsoft account
Find AI Studio Pro in your order history
Click "Request a refund"
Follow Microsoft's refund request process

2. Microsoft Store Refund Policy

Refund eligibility is determined by Microsoft according to their Store policies:

Official Policy: Microsoft Support - Returns and Refunds
Microsoft Store Terms: microsoft.com/store/terms-of-sale

3. Regional Consumer Rights

Your statutory consumer rights under local law are preserved and may provide additional protections beyond Microsoft's standard policy.

4. Need Technical Help?

Before Requesting a Refund - Contact Us First!

Many issues can be resolved quickly:

Email: support@aistudio-pro.com
Response time: Within 24 hours
We can help with installation, configuration, and technical issues

5. Try Before You Buy

Best way to avoid needing a refund: Start with the Free tier!

Test all studios and features
Verify hardware compatibility (RTX 3060 12GB + 32GB RAM required)
Confirm models run acceptably on your system
Make sure the app meets your needs
Upgrade only when you're confident it works well

Important: AI Studio Pro requires RTX 3060 12GB minimum and 32GB RAM. The Free tier lets you verify your hardware can handle it before spending money.

6. Questions?

About Refunds: Contact Microsoft Support

About AI Studio Pro: Contact support@aistudio-pro.com

Related Policies: